At Immersion Sauna & Cold Plunge (“Immersion,” “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, book services, or visit our facility.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing information, and other identifiers you voluntarily provide when booking services or contacting us.
- Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and access times.
- Health Disclosures: If you disclose any medical conditions or wellness goals during booking or intake, this information is treated as confidential.
2. How We Use Your Information
We use your information to:
- Schedule and manage your bookings
- Communicate updates and confirmations
- Improve our services and website functionality
- Comply with legal obligations and ensure a safe environment
We do not sell or rent your personal information to third parties.
3. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, track site performance, and gather usage data. You can control cookie preferences through your browser settings.
4. Data Security
We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access or disclosure.
5. Third-Party Services
We may use third-party platforms (e.g., scheduling software, payment processors) that collect or process information on our behalf. These providers are contractually obligated to keep your information secure and confidential.
6. Your Rights
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your data, subject to legal or business obligations
- Opt out of marketing communications at any time
7. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in legal requirements or service offerings. Updated policies will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
info@joinimmersion.com
2752 Erie Ave, Suite 4, Cincinnati, OH 45208